At Daals Store, we believe your home should be a perfect reflection of your taste and comfort. Just as we thoughtfully curate each piece—from the inviting texture of our Bouclé Sofas to the sculptural statement of a Calabasas Armchair—we want your experience with us to be seamless and trustworthy. Our shipping and returns policies are built with the same principle: Designed for Real Life, Delivered with Real Care.

Shipping Information

We deliver our curated collections worldwide (excluding parts of Asia and certain remote regions). Our goal is to get your chosen designs to you safely and efficiently.

Order Processing

Please allow 1-2 business days for us to carefully prepare your order for dispatch.

Shipping Methods & Delivery Times

We offer two primary shipping options to suit your needs:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery: 10-15 business days after dispatch.
    • Cost: A flat fee of ÂŁ12.95.
  • Free Shipping: Available on orders over ÂŁ50, shipped via EMS.
    • Delivery: 15-25 business days after dispatch.

All delivery times are estimates and may vary slightly depending on your location and customs processing.

Returns & Exchanges Policy

We welcome returns and exchanges for most items if they don’t quite fit your space. Our process is straightforward, respectful of your time, and handled with the discretion you’d expect from a design-conscious partner.

Our Returns & Exchanges Policy at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be in original, unused, and resalable condition, with all original packaging, tags, and accessories intact.
  • Process: Initiate a return by emailing our customer care team.
  • Refunds: Issued to the original payment method within 14 business days of us receiving and approving the returned item.
  • Exchanges: We happily facilitate exchanges for a different size, colour, or item (subject to stock availability).
  • Shipping Costs: The original shipping fee is non-refundable. Return shipping costs are the customer’s responsibility, unless the item arrived damaged or incorrect.

Step-by-Step Return or Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, please contact us at [email protected] with your order number and item details. Use the template below for your convenience.

    Subject: Return/Exchange Request – Order #[Your Order Number]

    Dear Daals Store Team,
    I would like to request a return/exchange for my recent order.
    Order Number: [Your Order Number]
    Item(s) for Return/Exchange: [e.g., 1x Bouclé Dining Chair in Oatmeal]
    Reason for Return/Exchange: [e.g., Exchange for a different colour]
    Best regards,
    [Your Full Name]
    [Your Phone Number]
  2. Receive Instructions & Return Authorization: Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for packaging and shipping.
  3. Ship Your Item: Securely pack the item in its original packaging with all accessories. Affix the provided label (for faulty items) or use a tracked courier. Clearly mark the RMA number on the package.

    Return Address:
    Daals Store Returns
    49 Tomnahurich St
    Inverness, UK
    IV4G 6OT
  4. Confirmation & Refund/Exchange:
    • For Refunds: Once we receive and inspect your return, we will email you confirmation. Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal) within 14 business days of warehouse receipt and approval.
    • For Exchanges: We will dispatch your new item as soon as possible. Standard or free shipping (according to your new order value) will apply, and you will receive a tracking notification.

Items That Cannot Be Returned

To ensure the safety, hygiene, and integrity of our collections, the following items are non-returnable unless they arrive faulty, damaged, or incorrect:

  • Bathroom furniture and accessories (for hygiene reasons).
  • Any made-to-order, customised, or final sale items (these will be clearly marked at the point of purchase).

Important: Please inspect all larger items—such as Bed Frames, Cabinets, Bookcases, and Bedside Tables—immediately upon delivery. Report any transit damage within 48 hours to qualify for a replacement or repair.

Our Commitment to You

Handling your order and any subsequent returns with care and efficiency is part of our promise to deliver a trustworthy and refined experience. We understand that finding the perfect Accent Chair or Buttoned Sofa is a personal journey. Our team is here to support you, ensuring your Daals story—from browsing our curated collection to finding a lasting place for our designs in your home—is a positive one.

For any questions regarding shipping, returns, or exchanges, please reach out to us.

Daals Store Team
Email: [email protected]
Inverness, UK